1. You will have to inform us on Whatsapp if the products are received as damaged/ broken or incorrect order within 2 days of receipt of the order.

2. You’ll also need the receipt or proof of purchase in order to return

3. To start a return, you can contact us at shop.thehandicraftstory@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. We process all returns within 7-10 working days after the return package has been recieved.

You can always contact us for any return question at shop.thehandicraftstory@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. This is irrespective whether its a gift for someone or for your personal purchase , you have to open the box and check it before passing it further .

Exchange

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Applicable only on wrong order or broken article.

Refund

There is a no refund policy except in case of goods received in damaged condition or wrong products delivered . You can opt to exchange the article purchased with other product in such cases as well.

Please note: Orders once placed cannot be cancelled.

You can always contact us for any return question a shop.thehandicraftstory@gmail.com.